You’ve already been there – your headphones stopped working out of the blue! While you’re looking for a way to fill in a complaint and send it to the distributor, you should take a moment and think about who’s fault is it. Did you take care of them properly? Did you store them in a safe place? If not, take a minute to read this helpful guide in order to prevent the next pair of headphones from crashing. If all else fails, you can try and find a contact number and see what support can do. Otherwise, follow the tips below!
Test the computer plug
The first thing you need to do it to test your headphones. You will do that by going to the sound settings and check if there’s a problem with driver installation or a component that stopped working causing the lack of sound in the headphones. If anything seems to be okay, you should check out the plug on the back of the computer. Take another pair of headphones or speakers and plug them into the computer. Then make an audio test and find out if they’re working or not. In the case that the other audio device works properly, move on to the next step since the problem is in your headphones.
Test the headphones
If your computer’s audio device plug seems to work, the next thing is to check the headphones. You will do that by plugging them into some other device, like a tablet or a cell phone. If they’re working properly, the problem could be still in the computer (some audio driver or software malfunction). However, if there appears to be a problem with headphones (in case they’re not responding to the new device as well), you should start digging and search for the actual damages outside or inside the headphones.
Check the jack
The most common reason why headphones stop working is in the jack or the plug. Due to not paying enough attention to the way we plug or unplug headphones, there is a possibility that jack was damaged in one of those two situations. Pulling out the jack with force can lead to damaging the coating and the texture on the outside of the piece. If you think that your headphones are not working because of a broken jack, you should replace it with a new one. It’s a 5-minute job which will cost you almost no money and you will have your headphones right back.
Check the cable
Besides pulling the jack from the computer harshly, another reason why your headphones aren’t working is some kind of interruption in the cable. If you haven’t stored it properly – which means picking them up when you’re not using them and folding the cable gently, without tightening it too much – there is a chance that it’s causing your headphones to stop working. In order to find out more about the damage, you should open up the coating and scan for a possible torn wires. When you find the point of departure, take a duct tape and isolate the wires and then put the cable coating back together.